ORN Europe Limited is the group's UK and European operation — owning contracting, quality control, delivery and customer support from central London.
Owned by ORN Nexus PTE and running its own P&L, the Europe office takes responsibility for the complete delivery chain — contracting the product, controlling the quality of every booking, delivering it in destination and supporting the guest while they travel.
Groups, incentive and escorted programmes. One accountable European desk in the destination timezone. We also support TAG directly in their sales processes.
FIT, groups and stopovers. Europe covers the overnight window when Australia is closed.
Inspiring Vacations and agent partners, using the same supplier base without duplication.
Growing Gulf outbound market buying premium European product.
From our London headquarters we contract and deliver across the whole of Europe — reaching every major holiday destination and gateway city.
UK, France, Spain, Portugal, Ireland, Benelux
Germany, Austria, Switzerland, Czechia, Poland
Italy, Greece, Croatia, Malta, Cyprus, Turkey
Scandinavia, Iceland, Baltics and Eastern Europe
ORN Europe Limited sits between the group's source markets and the European supplier base — owning the relationship on both sides. Hover any box; click a function to open it.
Click any function to expand.
Every European booking is tracked, reconfirmed and confirmed on one operations platform, against a structured 6-point check before the guest travels.
150+ suppliers secured across nine categories. As part of the review we are actively renegotiating terms and establishing new key agreements across Europe to strengthen rates, allocation and commercial position.
A full cruise operation under ORN Cruise — contracting, cruise-line relationships, charter negotiation, allocation and shore-side operations, including focused destination cruises and Evergreen product.
In-destination operations plus 24-hour customer support across USA, Australia and UAE, on the same telephone system customers use today with a dedicated European number.
A dedicated cruise business, built on real cruise-industry expertise and direct line relationships.
ORN Cruise is being established as a solid, standalone cruise operation within the group — contracting, cruise-line relationships, charter negotiation and allocation, with a particular focus on focused destination cruises and Evergreen product. The ambition is to move from sourcing cruise as required to owning a genuine cruise business with real margin and direct supplier relationships.
The build is led by senior cruise-industry expertise now working with ORN to grow and establish ORN Cruise.
Direct line relationships, allotment blocks, group space and charter negotiation.
Curated, destination-led cruise programmes built as owned product.
Year-round, repeatable cruise programmes distributed across every ORN office.
Quality is built into the process, not checked at the end.
The operation runs on a fully built operations platform where every European booking is tracked, reconfirmed and confirmed in one place. Every component of every booking is reconfirmed directly with the supplier against a structured 6-point check — operator, contact, confirmation, time and pick-up location — before the guest travels, so nothing is left to chance.
Customers get support exactly as they do today with the Australia/Oceania operation — the identical support telephone system, with a dedicated European number.
| Market | Coverage provided |
|---|---|
| USA (TAG) | European ground delivery, escalations and in-destination support |
| Australia | Overnight cover while Australia is closed — no gap in response |
| UAE / Middle East | European delivery for the growing Gulf outbound market |
Decades of combined experience across every aspect of the travel business — hands-on with the bookings daily. Click any team member to read more.
Over 30 years in the travel industry at CEO and senior leadership level, spanning operations, contracting, commercial growth, product and distribution across the full breadth of the travel business. Ajay has built and scaled travel operations internationally and drives ORN Europe's contracting, supplier strategy and commercial direction.
Leads UK operations, reconfirmation, and hotel and supplier contracting. Ken brings extensive experience in European travel operations and supplier management — negotiating rates and allotments, managing supplier relationships across the continent, and running the day-to-day quality and reconfirmation process at the heart of the operation.
Works alongside Ken on UK operations and reconfirmation. Tim has a strong operational background across Europe and Oceania, with deep experience in booking operations and customer service — hands-on with bookings daily and focused on getting every component confirmed and right before the guest travels.
Based in Bangalore, Suman brings 8+ years in destination management and travel operations, managing supplier relations across multiple countries, guest escalations and logistics. Deeply experienced in the Nexus platform, booking operations and European delivery, he handles day-to-day system updates and service delivery — the operational backbone linking the UK desk with the group's systems.
Secured access to a broad panel of leading travel suppliers — enabling us to quote and deliver product within SLA, globally. As part of the review we are renegotiating terms and establishing new key agreements across the panel.
| Service category | No. | What it covers |
|---|---|---|
| Ocean & river cruise | 24 | Luxury, premium and expedition lines, plus European river specialists |
| Tour operators & DMCs | 76 | Worldwide and regional programmes, tailor-made and escorted |
| Hotels, villas & beds | 16 | Bed banks and villa collections at trade rates |
| Car hire & transfers | 7 | Car hire, private and shared transfers, taxis, lounges, marine charter |
| Flights & air | 5 | Air consolidators, seat-only and airline holiday divisions |
| Rail | 4 | Rail operators and rail-holiday specialists |
| Ferries & tunnel | 4 | Ferry operators and the Channel Tunnel |
| Attractions & extras | 9 | Attractions, theme parks, activity resorts and experiences |
| Ski & specialist | 5 | Ski, snow and seasonal specialists |
| Total | 150 | Suppliers secured across all service types |
Please use the relevant address below from Monday 10th August 2026 — each inbox is monitored, so there's no need for long cc lists.
ORN Europe Limited
17 Hanover Square
Mayfair, London W1S 1BN
United Kingdom
European support line: going live — shared shortly
24-hour support across USA, Australia and UAE
Same telephone system as the Australia/Oceania operation